Cancellations & Refunds Policy
Last updated: 25 June 2025

This Cancellations & Refunds Policy (“Policy”) describes our practices for handling cancellations and refund requests for donations and subscription payments made to Markandeya Foundation (the “Foundation”) via Razorpay and Pabbly. By making a donation or subscribing, you agree to the terms below.

 
1. Scope
This Policy applies to:

One-time donations processed through the Razorpay gateway.
Recurring subscriptions managed via Pabbly, with payments processed by Razorpay.
 
2. Definitions
Donor: Any individual or entity making a one-time donation.
Subscriber: Any individual or entity enrolled in a recurring paid subscription.
Cancellation: Termination of a subscription so that no further charges occur.
Refund: Reversal of a payment amount to the original payment method.
 
3. One-Time Donations
Finality of Donations

All one-time donations are generally irrevocable and non-refundable, as funds are immediately applied to further the Foundation’s charitable objectives.
Exception—Duplicate or Erroneous Charges

If you are accidentally charged twice or the wrong amount is debited, please contact us within 7 days of the transaction date.
Submit your request to markandeyafndn@gmail.com with:

Transaction ID (from your donation receipt)
Date and amount of the charge
A brief description of the error
We will verify and, if approved, issue a refund to the original payment method within 10 business days.
 
4. Recurring Subscriptions
How to Cancel

Log into your Pabbly dashboard at [your-subscription-link] and follow the “Cancel Subscription” instructions.
Cancellation requests must be made at least 3 days before your next billing date to avoid that cycle’s charge.
Effective Date

Cancellations take effect at the end of your current billing period. No prorated refunds are issued for unused time in an active cycle.
Post-Cancellation

After cancellation, your subscription benefits (access to member-only content or services) will remain active until the last day of the period you’ve paid for.
 
5. Refund Eligibility & Process
Payment Type
Refund Eligibility
Request Window
Processing Time
One-time Donation
Duplicate/erroneous charges only
7 days
Up to 10 business days
Recurring Subscription
Only if charged after timely cancellation
7 days after charge
Up to 10 business days
Submit Request

Email markandeyafndn@gmail.com with:

Your name and contact information
Transaction ID and date
Reason for refund
Review & Approval

We’ll confirm eligibility and notify you of approval or denial within 5 business days.
Refund Execution

Approved refunds are credited to the original payment method within 10 business days of approval.
 
6. Contact Us
If you have any questions or concerns about this Policy, please reach out:

Markandeya Foundation
Email: markandeyafndn@gmail.com
We strive to address all cancellation and refund requests promptly and fairly. Thank you for your understanding and support.